We are following all guidelines issued by the Australian Department of Health for healthcare environments and have implemented the following:

  • At the time of booking, we will run through a quick screening check.
  • Our waiting rooms will be adjusted to meet social distancing requirements and facilitate regular cleaning of surfaces.
  • We ask that only the patient enter the clinic unless the patient requires a carer or is young. These patients may have one person accompany them.
  • All patients and staff will be required to wear a mask. If a patient arrives without a mask, one will be provided.
  • All patients and staff will be required to scan the COVID SAfe QR Code when they arrive.

If you are no longer able to attend your appointment we ask that you contact us immediately to either cancel or rebook your appointment.

Stay safe and well, and if you do need to attend our clinic, rest assured that you’ll be well looked after by our caring and committed team.

For any other questions or concerns please email the below address, or to make a booking please phone 1800 375 663.

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Frequently Asked Questions

Are you still open?

Our clinics are open, and we are committed to maintaining our medical imaging services during the evolving COVID-19 pandemic. It is important that the general health and wellbeing of South Australians is not ignored during this period. We are continually adjusting our bookings structure in line with demand, and government recommendations, so you may find you are directed to a different clinic than you would usually attend. We appreciate your understanding as we ensure the safety of our patients, our staff and the wider community.

I am unable to wear a mask due to a medical condition; can I still have my examination?

Masks are required to be worn by all patients and staff at all our clinics. If you are unable to wear a mask due to a medical condition, we are entitled to ask you to present documentation to support this.  We do have the right to refuse services if you are unable to do so.

Please note, some of our clinics are within hospitals, and the hospital may have different screening procedures/requirements regarding masks.

Will there be additional screening when I arrive to my appointment?

There will be additional screening when you arrive at your appointment and this can vary between clinics. You will be asked a series of screening questions, current with SA Health guidelines. If the clinic you are attending is located within a hospital, you may be screened at the hospital entrance as well. This may include a temperature check.

We suggest you allow additional time for this process.

What are you doing to protect people from infection in the clinics?

Our highest focus is on staff, patient and clinic hygiene.

  • Waiting room areas have been adjusted to reflect required social distancing measures.
  • Non-essential items in patient areas have been removed to facilitate cleaning of surfaces.
  • We request that you do not bring anyone along with you to your appointment unless absolutely necessary. If you do bring someone with you, you might find that you are asked whether they can wait outside to limit unnecessary risk.
  • You will be asked to use the available hand sanitisers on arrival in our clinics.
  • There are signs on our clinic doors with a message not to enter if COVID-19 is a possibility.
  • Any patients with suspected COVID-19 will be required to wear a mask to their appointment, will be taken straight to the examination room, and will not be seated in the waiting room at all.
  • On arrival in our clinics you may have your temperature taken prior to entering the clinic. If you record a temperature over 37.5 you will be treated as a high risk patient, and in some cases may have your imaging deferred, or relocated to another clinic.
  • We are following all guidelines issued by the Australian Department of Health for healthcare environments. This includes implementing additional preventative measures as well as stringent policies and operating procedures to treat patients with or suspected to have COVID-19.

How do you know if a patient is high risk before they come to the clinic? How do I know someone else in the waiting room isn’t infected?

On calling to make your appointment you will be asked the following series of COVID-19 risk factor questions to evaluate your risk:

  • Have you been instructed to self-isolate in the past 14 days or been in close contact with a confirmed or suspected case of COVID-19?
  • Do you have any cold or flu symptoms? (cough, sore throat, runny nose, fever)

If you answer yes to any of the above questions, our team will follow an established protocol to ensure the safety of you, our team, and the broader public.

If your appointment is clinically urgent, then you will be asked to attend a specific clinic that is well set up to receive COVID-19 patients. These patients will not be in the waiting room at all and will go straight in to the examination room. The examination room will be thoroughly cleaned as per guidelines issued by the Australian Department of Health for healthcare environments, and all linen will be removed.

Can I move my appointment earlier in case you close?

If we can accommodate shifting your appointment we will! As an essential health service provider we continued operation through COVID wave one, and we are committed to continuing our service moving forward.

I’ve just returned from interstate, can I still have my examination?

Our current position is that we are not currently seeing patients from identified hotspots interstate unless they have undergone a 14 day quarantine period prior to their appointment. Occasionally our doctors may agree to see a patient in special circumstances. Patients returning from any other state can proceed with their examination.

I’ve heard Personal Protective Equipment is in low supply. Do you have enough?

We have an expansive clinic network to share and distribute resources and we are managing to maintain  supply. Our clinic teams are well versed on the appropriate PPE to utilise in all scenarios.

I’m considered to be in the ‘high risk’ category because of my age or underlying health conditions. Should I still attend my appointment?

Please discuss this with your doctor who will be able to assess the risks and benefits taking in to consideration the urgency of your appointment and your personal situation.

My referral is for a public hospital, will you accept it?

We are aware of the extreme pressure on the public health system and are accommodating imaging patients with public referrals at bulk bill rates to ensure they continue to have access to imaging services.

What measures do you have in place to limit potential virus transmission between staff?

  • All non-clinic staff who are able to are now working from home where possible.
  • Staff are aware of the need to maintain a perimeter of 1.5m from each other, and with patients unless clinically impossible.
  • Video conferencing is available for essential meetings.
  • Movement of staff between multiple clinics has been limited where possible.

Do I have to present to the front desk, or can I go straight to the examination room?

Unless you have been deemed high risk by our screening process at time of booking, you will be required to present at the front desk. You will notice that we have social distancing and hygiene practices at our reception desks to ensure the safety of you and our staff.

Do the radiographers/sonographers have to touch me during the scan?

Contact will be minimised where possible, but there are times when your medical imaging technician may need to touch you to obtain the required images, and make sure you are in the right position for the scan. All of our staff are following stringent hand hygiene routines which involve hand washing or the use of alcohol based hand rub before and after contact with patients.

Can someone watch my kids in the waiting room so that they don’t need to come in to the room with me?

To minimise unnecessary risk and exposure to both your children and our staff and patients, we request that your children do not attend the clinic with you. Please find other care arrangements, or if the scan is not urgent, postpone your imaging to a time when care is available.

Will I be charged for cancelling my appointment?

You will not be charged for cancelling your appointment, however we request that you give us as much notice as possible if you do wish to cancel so that your appointment time can be made available to someone else who may need it.

Does all of the equipment get cleaned after every patient?

Yes. Our clinic staff are cleaning all of the equipment in between patients.

Why wouldn’t all staff in the clinic be wearing protective gear?

We are following advice from the Australian Government department for health which is, for patients at risk of COVID-19:

  • If patient has no or mild respiratory symptoms: use surgical mask, gown, gloves and protective eye wear.
  • If patient has severe respiratory symptoms suggestive of pneumonia: use a fit tested and fit checked P2/N95 respirator mask, gown, gloves and protective eyewear.

Using the above measures for patients who are not at risk of COVID-19 would exhaust the supply of personal protective equipment when we really need it.

Can I have my scan done when this is all over?

If your examination is deemed non urgent, and it is ok with your referring doctor, you are welcome to have your examination done at a later date. Your referral is valid for twelve months from date of issue.