Coronavirus – Important Information 29 March 2020
The safety of our patients and staff is paramount during the COVID-19 pandemic. All guidelines issued by the Australian Department of Health for healthcare environments are being adhered to. This includes implementing additional preventative measures as well as policies and operating procedures to treat patients who have, or are suspected to have COVID-19. We are currently performing screening checks at the time of booking and triaging patients to the appropriate site based on risk profile. Selected clinics have been setup to cater to the at risk group including PPE, minimizing time in clinic and separate pre scan waiting.
Coronavirus – Important Information 25 March 2020
Dr Jones & Partners is continuously monitoring the Coronavirus (COVID-19) situation. We are well prepared and have a response plan in place to manage the ongoing situation. Here are the answers to some common questions that you might have as a highly valued patient or referrer. We will update this information regularly.
For any other questions or concerns please email the below address, or to make a booking please phone 1800 375 663.
Frequently Asked Questions
Are you still open?
Our clinics remain open, and we are committed to maintaining our medical imaging services during the evolving COVID-19 pandemic. We are continually adjusting our bookings structure in line with demand, and government recommendations, so you may find you are directed to a different clinic than you would usually attend. We appreciate your understanding as we ensure the safety of our patients, our staff and the wider community.
What are you doing to protect people from infection in the clinics?
Our highest focus is on staff, patient and clinic hygiene.
- Waiting room areas have been adjusted to reflect required social distancing measures.
- Non-essential items in patient areas have been removed to facilitate cleaning of surfaces.
- We request that you do not bring anyone along with you to your appointment unless absolutely necessary. If you do bring someone with you, you might find that you are asked whether they can wait outside to limit unnecessary risk.
- You will be asked to use the available hand sanitisers on arrival in our clinics.
- There are signs on our clinic doors with a message not to enter if COVID-19 is a possibility.
- Any patients with suspected COVID-19 will be required to wear a mask to their appointment, will be taken straight to the examination room, and will not be seated in the waiting room at all.
- On arrival in our clinics you may have your temperature taken prior to entering the clinic. If you record a temperature over 37.5 you will be treated as a high risk patient, and in some cases may have your imaging deferred, or relocated to another clinic.
- We are following all guidelines issued by the Australian Department of Health for healthcare environments. This includes implementing additional preventative measures as well as stringent policies and operating procedures to treat patients with or suspected to have COVID-19.
How do you know if a patient is high risk before they come to the clinic? How do I know someone else in the waiting room isn’t infected?
On calling to make your appointment you will now be asked the following series of COVID-19 risk factor questions to evaluate your risk:
- Have you returned from interstate or international travel in the past 14 days?
- Have you been in close or casual contact with a person who has confirmed COVID-19 in the last 14 days?
- Do you have a fever (> 37.5 degrees)? If yes, do you also have a cough, sore throat or shortness of breath?
If you answer yes to any of the above questions, you are deemed at risk of having COVID-19 according to our protocol, and your appointment will be deferred for two weeks unless clinically urgent.
If your appointment is clinically urgent, then you will be asked to attend a specific clinic that is well set up to receive COVID-19 patients. These patients will not be in the waiting room at all and will go straight in to the examination room. The examination room will be thoroughly cleaned as per guidelines issued by the Australian Department of Health for healthcare environments, and all linen will be removed.
I’ve just returned from interstate, can I still have my examination?
As per government recommendations, you are required to self-isolate on return from interstate for 14 days. This requirement will be exempt only if your procedure is deemed as urgent by your referring doctor, or as determined by our bookings team.
I’ve heard Personal Protective Equipment is in low supply. Do you have enough?
We are lucky to have an expansive clinic network to share and distribute resources and we are currently managing to maintain the required supply. Our clinic teams are well versed on the appropriate PPE to utilise in all scenarios. We hope to have access to the national stockpile of masks in the near future.
I’m considered to be in the ‘high risk’ category because of my age or underlying health conditions. Should I still attend my appointment?
Please discuss this with your doctor who will be able to assess the risks and benefits taking in to consideration the urgency of your appointment and your personal situation.
My referral is for a public hospital, will you accept it?
We are aware of the extreme pressure on the public health system and are accommodating imaging patients with public referrals at bulk bill rates to ensure they continue to have access to imaging services.
What measures do you have in place to limit potential virus transmission between staff?
- All non-clinic staff who are able to are now working from home where possible.
- Staff are aware of the need to maintain a perimeter of 1.5m from each other, and with patients unless clinically impossible.
- All non-essential meetings have now been cancelled.
- Video conferencing is available for essential meetings.
- Movement of staff between multiple clinics has been limited where possible.
Do I have to present to the front desk, or can I go straight to the examination room?
Unless you have been deemed high risk by our screening process at time of booking, you will be required to present at the front desk. You will notice that we have social distancing and hygiene practices at our reception desks to ensure the safety of you and our staff.
Do the radiographers/ sonographers have to touch me during the scan?
Contact will be minimised where possible, but there are times when your medical imaging technician may need to touch you to obtain the required images, and make sure you are in the right position for the scan. All of our staff are following stringent hand hygiene routines which involve hand washing or the use of alcohol based hand rub before and after contact with patients.
Can someone watch my kids in the waiting room so that they don’t need to come in to the room with me?
To minimise unnecessary risk and exposure to both your children and our staff and patients, we request that your children do not attend the clinic with you. Please find other care arrangements, or if the scan is not urgent, postpone your imaging to a time when care is available.
Will I be charged for cancelling my appointment?
You will not be charged for cancelling your appointment, however we request that you give us as much notice as possible if you do wish to cancel so that your appointment time can be made available to someone else who may need it.
Does all of the equipment get cleaned after every patient?
Yes. Our clinic staff are cleaning all of the equipment in between patients.
Why wouldn’t all staff in the clinic be wearing protective gear
We are following advice from the Australian Government department for health which is, for patients at risk of COVID-19:
- If patient has no or mild respiratory symptoms: use surgical mask, gown, gloves and protective eye wear.
- If patient has severe respiratory symptoms suggestive of pneumonia: use a fit tested and fit checked P2/N95 respirator mask, gown, gloves and protective eyewear.
Using the above measures for patients who are not at risk of COVID-19 would exhaust the supply of personal protective equipment when we really need it.
Can I have my scan done when this is all over?
If your examination is deemed non urgent, and it is ok with your referring doctor, you are welcome to have your examination done at a later late. Your referral is valid for twelve months from date of issue.
I have a fever but answered ‘no’ to all the other screening questions. My doctor has said I’m safe to have this done and not wear a mask.
As per our screening process, if you have a fever, but have not returned from international or interstate travel in the last 14 days, have not been in contact with someone who has been diagnosed with COVID-14 in the last 14 days, and do not have a cough, sore throat, or shortness of breath, you will be able to attend the clinic as normal.
If you answer yes to any of these questions, you will be asked to postpone your examination for two weeks if your procedure is non-urgent, or be required to attend one of our clinics with specific protocols in place for patients at risk of COVID-19 if your procedure is urgent.
Coronavirus – Important Information 17 March 2020
Dr Jones & Partners is committed to maintaining our medical imaging services to practitioners and patients during the evolving Coronavirus pandemic. As a vital healthcare service provider, our priority is also ensuring the safety of all patients together with our staff.
Dr Jones & Partners is following all guidelines issued by the Australian Department of Health for healthcare environments. This includes implementing additional preventative measures as well as policies and operating procedures to treat patients with or suspected to have COVID-19 to ensure the safety of our staff and patients.
Additional resources can be found at: