We are committed to maintaining our medical imaging services and are taking steps to ensure the safety of our patients and staff.

We are following all guidelines issued by the Australian Department of Health for healthcare environments and have implemented the following:

  • All doctors and staff have been vaccinated against COVID-19.
  • At the time of booking, we will run through a quick screening check which will include a question about your vaccination status. This will help us determine which clinic is best suited to accommodate your appointment whilst complying with local hospital requirements.
  • Our waiting rooms have been adjusted to meet social distancing requirements and facilitate regular cleaning of surfaces.
  • All patients and staff will be required to scan the COVID SAfe QR Code when they arrive.

If you are no longer able to attend your appointment we ask that you contact us immediately to either cancel or rebook your appointment.

Stay safe and well, and if you do need to attend our clinic, rest assured that you’ll be well looked after by our caring and committed team.

For any other questions or concerns please email the below address, or book online.

covid19@drjones.com.au

 

Frequently Asked Questions

Are you still open?

Our clinics are open, and we are committed to maintaining our medical imaging services during the evolving COVID-19 pandemic. It is important that the general health and wellbeing of South Australians is not ignored during this period. We are continually adjusting our bookings structure in line with demand, and government recommendations, so you may find you are directed to a different clinic than you would usually attend. We appreciate your understanding as we ensure the safety of our patients, our staff and the wider community.

Is it OK to wear a cloth mask?

All patients, their support person and staff will be required to wear a surgical mask. If you arrive without a surgical mask, one will be provided.

Will there be additional screening when I arrive to my appointment?

There will be additional screening when you arrive at your appointment and this can vary between clinics. You will be asked a series of screening questions, current with SA Health guidelines. If the clinic you are attending is located within a hospital, you may be screened at the hospital entrance as well. This may include a temperature check.

We suggest you allow additional time for this process.

Can I bring a support person to my appointment?

We ask that only the patient enter the clinic unless the patient requires a carer or is young. These patients may have one adult person accompany them who is asymptomatic, not required to self-isolate and has no healthcare entry restrictions resulting from a positive COVID test <14 days ago or close contact.

If the CARER is :

  • Vaccinated they are required to wear a surgical mask.
  • Vaccinated with a Mask Exemption they will be asked to present their exemption documentation on arrival. A face shield will be provided for them to wear. If unable, they may be asked to wait outside.
  • Unvaccinated they will be required to wear a P2 mask & goggles supplied by DJP.
  • Unvaccinated with a Mask Exemption they will be required to wear a face shield. If they are unable/unwilling, the patient will need to find an alternative carer.

Please note children and infants are not permitted.

If attending our clinic within a public hospital, and you require a carer or support person you will need to check the visitor information for that hospital.

Do I need to be vaccinated to attend my Obstetric Ultrasound appointment?

Unvaccinated patients are permitted to attend.

Can I bring a support person to my Obstetric Ultrasound appointment?

We are pleased to welcome one adult support person to your appointment. We ask that the support person is/must be:

  • Asymptomatic and not required to be-self isolating or restricted from accessing a high risk setting.
  • Able to wear a mask.
    • If your support person has a mask exemption, a face shield must be worn (we are unable to allow people not wearing a mask/face shield to attend an appointment as a support person due to the increased risk of transmission).

Please note this this may change prior to your appointment in line with any SA Health directions.

Please note children and infants are not permitted.

If your appointments is at one of our clinics located within a public hospital you will need to check the visitor information for that hospital.

Do I have to be vaccinated to attend your clinics? Will I be required to show my COVID-19 Vaccination Certificate?

We are complying with the COVID-19 regulations at our affiliated hospitals. Patients, including those under the age of 16, attending Calvary Adelaide Hospital are required to be fully vaccinated or to obtain a COVID test within 48 hours prior to the appointment. Evidence of vaccination or negative COVID result will be requested on arrival.

You can obtain a copy of your COVID-19 Vaccination Certificate via www.covid-19.sa.gov.au/vaccination/proof-of-covid-19-vaccination

I have cold and/or flu symptoms. Can I still attend my appointment?

If you are experiencing cold/flu symptoms prior to your appointment we encourage you to contact us prior to attending. We will discuss alternate appointment options or follow our high-risk protocol for clinically urgent studies.

I am unable to wear a mask due to a medical condition; can I still have my examination?

Yes, while masks are required to be worm by both patients and staff in our clinics, we can accommodate mask exemptions. If you are unable to wear a mask due to a medical condition, we are entitled to ask you to present documentation to support this.  We do have the right to refuse services if you are unable to do so.

Please note, some of our clinics are within hospitals, and the hospital may have different screening procedures/requirements regarding masks.

What are you doing to protect people from infection in the clinics?

Our highest focus is on staff, patient and clinic hygiene.

  • Waiting room areas have been adjusted to reflect required social distancing measures.
  • Non-essential items in patient areas have been removed to facilitate cleaning of surfaces.
  • We request that you do not bring anyone along with you to your appointment unless absolutely necessary. If you do bring someone with you, you might find that you are asked whether they can wait outside to limit unnecessary risk.
  • You will be asked to use the available hand sanitisers on arrival in our clinics.
  • There are signs on our clinic doors with a message not to enter if COVID-19 is a possibility.
  • Any patients with suspected COVID-19 will be required to wear a mask to their appointment, will be taken straight to the examination room, and will not be seated in the waiting room at all.
  • On arrival in our clinics you may have your temperature taken prior to entering the clinic. If you record a temperature over 37.5 you will be treated as a high risk patient, and in some cases may have your imaging deferred, or relocated to another clinic.
  • We are following all guidelines issued by the Australian Department of Health for healthcare environments. This includes implementing additional preventative measures as well as stringent policies and operating procedures to treat patients with or suspected to have COVID-19.

How do you know if a patient is high risk before they come to the clinic? How do I know someone else in the waiting room isn’t infected?

On calling to make your appointment we will take you through a comprehensive screening process that considers your risk and other factors.

The safety of you, our team, and the broader public is paramount.

I’m considered to be in the ‘high risk’ category because of my age or underlying health conditions. Should I still attend my appointment?

Please discuss this with your doctor who will be able to assess the risks and benefits taking in to consideration the urgency of your appointment and your personal situation.

My referral is for a public hospital, will you accept it?

We are aware of the extreme pressure on the public health system and are accommodating imaging patients with public referrals at bulk bill rates to ensure they continue to have access to imaging services.

Do I have to present to the front desk, or can I go straight to the examination room?

Unless you have been deemed high risk by our screening process at time of booking, you will be required to present at the front desk. You will notice that we have social distancing and hygiene practices at our reception desks to ensure the safety of you and our staff.

Do the radiographers/sonographers have to touch me during the scan?

Contact will be minimised where possible, but there are times when your medical imaging technologist may need to touch you to obtain the required images, and make sure you are in the right position for the scan. All of our staff are following stringent hand hygiene routines which involve hand washing or the use of alcohol based hand rub before and after contact with patients.

Can someone watch my kids in the waiting room so that they don’t need to come in to the room with me?

To minimise unnecessary risk and exposure to both your children and our staff and patients, we request that your children do not attend the clinic with you. Please find other care arrangements, or if the scan is not urgent, postpone your imaging to a time when care is available.

Will I be charged for cancelling my appointment?

You will not be charged for cancelling your appointment, however we request that you give us as much notice as possible if you do wish to cancel so that your appointment time can be made available to someone else who may need it.

Does all of the equipment get cleaned after every patient?

Yes. Our clinic staff are cleaning all of the equipment in between patients.

Can I move my appointment earlier in case you close?

If we can accommodate shifting your appointment we will! As an essential health service provider we continued operation through COVID wave one, and we are committed to continuing our service moving forward.

Can I have my scan done when this is all over?

If your examination is deemed non urgent, and it is ok with your referring doctor, you are welcome to have your examination done at a later date. Your referral is valid for twelve months from date of issue.

Why are your staff wearing so much protective gear?

We are following SA Health recommendations to minimise transmission of COVID-19 amongst our staff and patients.

I’ve heard Personal Protective Equipment is in low supply. Do you have enough?

We have an expansive clinic network to share and distribute resources and we are managing to maintain supply. Our clinic teams are well versed on the appropriate PPE to utilise in all scenarios.